Neighbor Valet has many goals and one is to be of service. We understand that there are mistakes, scheduling complications and more, so we outlined a few areas to consider before booking. Payments Some bookings may require a deposit. In the event of an unexpected cancellation by the client, deposits are transferable to another date or project. If for any reason the unexpected delays the completion of a project, the client will be refunded for the unfinished job, no questions asked.

Property

Neighbor Valet respects client's personal property including items left in lift rides. Please be sure to secure belongings and keep loose items on your person such as eyewear, keys, etc. We will return lost items, however there may be time conflicts. Ultimately Neighbor Valet is not responsible for personal items left unattended in vehicles. For items missing from your home, theft claims must be official with surveillance proof and accompanied by police report.

We are human and know that family, friends and the like may feel entitled to your property, and we understand that items can be misplaced, and then rediscovered. Depending on the situation, our employees may file harassment and falsely accused complaints for reimbursement for any inconveniences.

Special family heirlooms, paintings and exotic merchandise if damaged should be protected by your insurance. If an item is sensitive to handling, we may decline the job. Neighbor Valet is not responsible for any damages we may cause over $500

Time and Traffic

We'll do our best to make sure errands are taken care of expeditiously. However, we are not responsible for traffic delays.

Agreements

We're neighbors and sometimes there may be verbal/handshake on-site agreements. We don't mind and will do our best to make sure added services get as much attention like original bookings.

In such scenarios, price adjustments and receipts are separate from original agreement and will be fair for all parties involved.

There may be errands and special services outside of the norm that may require its individual contract. Emails and hand written agreements and receipts are considered legally binding.

We thank you and look forward to being a good neighbor!

Sincerely,

-NV Team

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